Problem: Customer’s equipment failed during facility backup generator testing, requiring staff to manually reboot of every station of 300 units once a month. $1500/day for staff to manually reboot systems. Cost of replacements $350K total.

Methodology: Root Cause analysis

Outcome: Tracked the problem down to incompatible software versions with 3 party hardware.

Savings: $4500 in customer costs and software upgrades negated $350K replacements and $1500/day for rebooting equipment.